Contact Us
This page explains how to reach the editorial team at Top Online Casinos, what we can realistically help with, and where to go instead when your question belongs with a casino, a regulator or a support organization. We publish research-based reviews of US online casinos — we are not an operator, we do not hold player funds, and we cannot access, unlock or pay out anyone's casino account.
What to contact us about
Write to us through the contact form or email address shown in the site footer. The more specific you are, the faster we can respond. Useful reasons to get in touch:
- A factual correction. If a bonus percentage, wagering requirement, minimum deposit or state availability note on this site is out of date, tell us which page and what changed. Corrections get priority.
- Terms that don't match what we published. Offers change without notice. If an operator's current terms differ from ours, a screenshot or a link to the relevant terms page helps enormously.
- A question about how something works — wagering requirements, maximum bonus bets, cashout caps, KYC checks, withdrawal timelines. We answer these in general terms and often turn common ones into guides.
- Your experience with an operator we list. We can't arbitrate, but patterns in reader reports feed into our reviews and ratings.
- Press, licensing and partnership enquiries. Commercial contacts are handled separately from editorial and have no bearing on ratings or placement.
What we cannot do
- Recover a locked account, release a pending withdrawal, or reverse a confiscated balance.
- Grant, extend or reinstate a bonus. Only the operator can do that.
- Tell you that a given casino is safe. No review site can guarantee that, and we won't pretend otherwise.
- Give legal, tax or financial advice, or confirm whether real-money play is lawful where you live. Legality depends on your state.
- Act as an intermediary in a dispute. We can point you to the correct complaints route.
How we fund this site
Top Online Casinos earns commission when a reader signs up with some of the casinos listed here. That funding pays for research and keeps the site free to read. It does not decide rank order, editorial ratings or whether a limitation gets published. Any operator we list can be — and often is — criticized on the same page that links to it. Editorial ratings on this site are our own assessment; they are not customer-review scores and not tested payout results.
Taking a complaint to the right place
Most reader emails we receive are really disputes with an operator. There is a sequence that tends to work, and skipping steps usually slows things down.
- Contact the casino's own support first and get a ticket or reference number in writing. Live chat transcripts are worth saving.
- Escalate internally. Licensed US operators publish a formal complaints procedure with a defined response window. Ask for it by name.
- Go to the regulator. In states that license online casino play, the state gaming regulator — for example the New Jersey Division of Gaming Enforcement, the Pennsylvania Gaming Control Board or the Michigan Gaming Control Board — accepts player complaints about licensees. Offshore sites that merely accept US customers are not overseen by any US state regulator, which is the single biggest practical difference between the two.
- Keep your paperwork. Deposit receipts, bank or e-wallet statements, the bonus terms as they appeared when you accepted them, and dated screenshots of your balance.
Before you escalate, read the bonus terms again. A surprising share of withdrawal refusals trace back to a maximum bonus bet breach, an expired offer, an unmet playthrough or a cashout cap the player never saw.
Documents to have ready before you email anyone
Whether you're writing to us or to an operator, the same evidence pack helps. Identity verification (KYC) and source-of-funds checks are standard at licensed casinos and are the most common cause of a slow first withdrawal.
| Item | Why it matters |
|---|---|
| Government photo ID | Confirms you are 21 or over and match the account name |
| Proof of address | Used to confirm the state you are playing from |
| Payment method proof | Withdrawals usually return to the deposit method; mismatches trigger holds |
| Source-of-funds records | Requested on larger deposits or withdrawals under AML rules |
| Dated screenshots | The only reliable record of terms that later change |
Operators readers ask about most
We get more questions about the headline offers than anything else, so here is the context we'd give by email anyway. Every promotion below is the operator's advertised offer, not ours, and every one carries conditions you should read in full on the operator's own terms page before depositing.
Raging Bull
Our top-rated listing at 10.0, largely because the advertised 410% match up to $10,000 plus 50 free spins is one of the largest headline figures among the sites we cover, and the free spins are bundled rather than sold as a separate offer. The practical question isn't the percentage — it's the playthrough. Match bonuses of this size almost always come with high wagering requirements, a maximum bet per spin while bonus funds are live, and a cap on how much of a bonus win you can cash out. Confirm all three before you claim. Limitation: a headline number this large is the hardest kind of bonus to clear, and the $10,000 ceiling is theoretical for most players, since reaching it requires a very large deposit.
Magician Bet
Rated 9.8, and the reason it's here is the opposite of the above: a 101% no-wagering offer. No-wagering bonuses convert differently — what you win is typically withdrawable without playthrough, which makes the effective value far easier to calculate than a 400% match. That's a genuinely different product for readers who have been burned by rollover math. Limitation: "no wagering" rarely means no conditions at all. Expect a lower maximum bonus amount than match offers, possible game restrictions, and an expiry date on the credit. Read what the 101% applies up to.
Slots of Vegas
Also 9.8, with a 375% bonus plus 50 free spins tied to a named slot, Cash Chaser. Spins locked to a specific title are common and not a drawback in themselves, but they do mean the free-spin value depends on that game's RTP and volatility rather than your own choice of slot. Limitation: game-specific spins plus a large match percentage usually come with excluded games during playthrough — table games and live dealer titles often contribute little or nothing toward wagering.
Uptown Aces
At 9.6, the advertised 600% for new players is the largest percentage on our list. Percentage alone is a poor comparison tool; the cap, the minimum deposit and the rollover multiple decide what it's worth. Limitation: very high percentage matches are frequently split across multiple deposits or carry the steepest wagering requirements of any offer type.
Comparing the listings at a glance
| Casino | Advertised welcome offer | Editorial rating |
|---|---|---|
| Raging Bull | 410% up to $10,000 + 50 free spins | 10.0 |
| Magician Bet | 101% no wagering | 9.8 |
| Slots of Vegas | 375% bonus + 50 free spins on Cash Chaser | 9.8 |
| Uptown Aces | 600% for new players | 9.6 |
| Card Crush | Instant welcome reward: 2 mystery coins & 5 cards | 9.4 |
| Zumba Cards | 250% deposit bonus up to 250 SC | 9.4 |
| BetUS | 200% up to $4,000 for new players | 9.2 |
| Amazon Jackpots | 4 posters + 40 free SC + bonus wheel for $20 | 9.1 |
| Slots and Casino | 500% up to $2,500 x3 | 9.1 |
| Bets.FM | 225% deposit bonus up to 1 BTC + 225 free spins | 8.8 |
Note the mixed models in that table. Zumba Cards and Amazon Jackpots quote SC — sweepstakes coins — rather than dollars, which is a different legal and redemption model from a cash deposit bonus. Bets.FM quotes in bitcoin. Card Crush uses an instant-reward format with no deposit percentage at all. Comparing a 600% match against 250 SC or 1 BTC is not a like-for-like exercise, and we'd rather say so than force them onto one scale.
Money questions we answer by email most often
Costs on these sites come from your deposit, not from us — reading and comparing here is free. What varies between operators is the entry point and the exit.
- Minimum deposits are often lower than the amount needed to trigger the full welcome offer. A $10 minimum with a bonus that only activates at $25 is common.
- Paying in: debit cards are the most widely accepted method at US-facing casinos. Credit card deposits are frequently declined by issuers or coded as cash advances, which carries a fee and interest from day one. ACH bank transfers, online banking and e-wallets are offered by many sites; PayPal availability in particular is limited and tends to exist only at state-licensed operators, so check before you rely on it.
- Getting paid: withdrawals usually return to the method you deposited with where possible, with bank transfer or check as the fallback. Expect a pending or review period before processing begins, then the method's own clearing time on top.
- Limits and fees: look for the minimum withdrawal amount, the weekly or monthly cap, and whether the operator charges for anything beyond a set number of cashouts per month. Caps matter most with big bonus wins.
We publish what operators advertise. We do not present advertised processing times as measured results, and we can't promise any withdrawal will clear.
What these casinos actually offer
The catalogues behind the listings above break down along familiar lines, and knowing the categories makes the terms easier to read:
- Slots — the bulk of most libraries, and usually the only category that contributes 100% toward wagering requirements. RTP and volatility are the two numbers worth checking: RTP is the long-run theoretical return, volatility describes how streaky the ride is.
- Progressive jackpots — pooled prizes that grow until won. Often excluded from bonus play entirely.
- Table games — blackjack, roulette and baccarat in RNG form. Random number generators drive the outcomes, and licensed games are tested independently.
- Live dealer — streamed blackjack, roulette and baccarat tables. Frequently excluded or heavily discounted for wagering purposes.
- Mobile — most sites now run in a mobile browser; dedicated casino apps are more common at state-licensed operators than offshore ones.
Software providers behind the games vary by operator and by state. Where we can verify a provider, we name it in the individual review rather than here.
The sportsbook side, and why it's separate
Several operators in this space run a sportsbook alongside the casino — BetUS is the clearest example among our listings. Treat them as separate products. Sportsbook bonuses usually have their own rollover terms, casino bonuses typically exclude sports wagering from playthrough, and a combined wallet does not mean combined terms. Some sites also run poker rooms, bingo or sweepstakes-style card products; Card Crush, Zumba Cards and Amazon Jackpots sit closer to that last category than to a conventional cash casino. If you're contacting an operator about a specific promotion, say which product it applies to — mismatched support tickets are a common source of delay.
Who can play, and under what rules
Real-money online casino play in the US is regulated state by state, not federally. A handful of states license and regulate internet casino gaming; most do not, and in those states the legal position ranges from unclear to prohibited. Sweepstakes and social casino models operate under a different legal theory again, and their availability also varies by state.
Two things worth separating clearly: a site accepting US customers is not the same as a site being authorized to serve them. Offshore operators may hold a license issued elsewhere, but that license gives you no recourse through a US state regulator. State-licensed casinos are subject to US consumer protections, mandatory responsible gambling tools and a defined complaints route. That difference matters most at exactly the moment you need it — a disputed withdrawal.
The baseline age for real-money casino play in regulated US states is 21. Operators verify age and location, and geolocation checks can block play even inside a licensed state if your connection looks wrong.
If gambling has stopped being fun
Please don't email us about this — contact someone equipped to help. The National Council on Problem Gambling operates a 24/7 confidential helpline and chat at 1-800-GAMBLER. Every licensed operator must offer self-exclusion and deposit or loss limits inside your account settings; many states also run a statewide self-exclusion list that covers all licensed sites at once. Blocking software installed on your own devices adds another layer. Our responsible gambling guide sets out the tools and how to activate them. Gambling is entertainment with a cost, never a way to make money or fix a financial problem.
How we assess the sites we list
Our ratings come from documentary research, not from play. We read published terms, check licensing claims against regulator registers where a register exists, compare advertised payment and withdrawal terms, and review each operator's stated complaints and responsible gambling provisions. We record the date we checked, because bonus terms change frequently — the review notes on this site were last verified on Sep 25, 2026. Where we can't confirm something, we say it's unconfirmed rather than filling the gap. Commission never buys a position, and no operator sees a review before publication. More on the people and process is on our about page, and the rules covering use of this site are in the terms and conditions.
Reaching us, and what to expect
Use the contact details in the site footer and include the page URL, the operator name and the date you saw the information. Corrections and terms-change reports are handled first. We read everything, though we can't promise a reply to every message, and we don't pass reader details to operators. If your question is time-sensitive and involves your own money, the operator's support desk and then the relevant state regulator will always be faster than we can be.